10/19/2015
Destiny Account Restrictions and Banning Policies
Q: I received a message that says that my account has been restricted or banned. What does that mean?
A: If the message references an account or activity restriction, you have temporarily lost access to that specific in-game activity, but will be able to access other parts of Destiny.
Please note: When losing access to specific activities, you may also lose access to gear and items associated with said activity. This can include the following:
- Weapons
- Armor
- Consumables
- Bounties
- Missions
- Vanity items
If the message you received reference an account or activity ban, you have permanently lost access to Destiny or a specific in-game activity.
Q: What behaviors can lead Bungie to apply account restrictions or bans to a user?
A: Bungie regards the following behavior to be in breach of the license agreement that governs Destiny, and therefore potentially subject to access restrictions:
A: Bungie regards the following behavior to be in breach of the license agreement that governs Destiny, and therefore potentially subject to access restrictions:
- Connecting to the Destiny game service with any of the following:
- Modified game software
- Modified game assets
- Modified console hardware
- Modified console firmware
- Using an external program to modify the operation of the Destiny game software (trainer or mod)
- Using an external program or device to automate gameplay or circumvent idle detection
- Modification or interruption of Destiny network traffic with intent to disrupt other players’ experiences or to gain advantage in the game
- Intentionally deriving gameplay benefit from another user’s behavior in the above categories
- Unauthorized access to Destiny software or downloadable content (game piracy)
- Impersonating a Bungie, Microsoft, Sony, or Activision employee
Q:
Where do I go to dispute the status of my Destiny account? How do I get a
restriction/ban overturned?
A: There are no options to dispute or overturn account restrictions or bans. Permanent account bans are only implemented with rigorous checking to ensure that the innocent are not punished alongside the guilty. Bungie will not comment on or discuss individual account restriction or bans.
Restrictions are temporary, and will
not be overturned or undone before they expire. Once an account is banned
however, that ban is permanent. Account restrictions and bans are only done in
extreme cases; if actions were taken against your account, then it was with
reason.
We take actions to preserve the experience
of all our Destiny players, and do not take account restrictions lightly. You
are responsible for your online account and console hardware, and any actions taken
in the world of Destiny, so please be careful who you allow to access your
Destiny account.
Q: What are some common behaviors that Bungie believes are legitimate, and will not cause a user to be restricted or banned?
A: Bungie views the following behavior to be legitimate:
- Reverse
engineering data formats or viewing game assets that are extracted out of the
data files or software
- Publishing
or sharing information about Destiny and/or its game assets via any
non-commercial means
- Accessing
the publicly-facing Bungie.net and Companion web APIs in a manner that does not
create an unreasonable load on these services
If you have questions about legitimate uses of the Destiny software and game assets, please ask on the #Help forums.
Q:
I just stumbled upon this page and am now worried I might have a pending restriction or ban. Do I have
anything to worry about?
A: Nope! Bungie will not punish you for
just playing the game. Fun is encouraged in many forms; if it’s fun for you to
dance on someone’s head in the tower, spam grenades in Crucible matches, or
just climb a cliff and sit for hours enjoying the gorgeous view, go for it!
It’s your choice on how to have the most fun in Destiny. If you’re
merely playing the game, then you aren’t doing anything wrong.
If you find an exploit, we want to know
about it in the #Help forums. Don’t be scared; we won’t be upset if you found a way
to make something weird happen. Let us know about it, so we can fix it to
ensure we give everybody the best experience possible!
Q: I purchased a used console and it shows that I'm banned. What does that mean?
A; If you purchase a used console that has previously been banned, you will not be able to connect to Destiny.
Q: Where do I go to request a player receive a restriction or ban from Destiny?
A: If you believe you've encountered a player manipulating connection or content, please use our in game Report Tool.
For instructions on how to do this, please follow this link to our help article.
Q:
I was restricted/banned immediately after being disconnected from Destiny with
an error code. Did I get restricted/banned for disconnecting?
A: When receiving a ban or restriction you will be disconnected from Destiny services and receive a general networking error as part of the process of applying the ban or restriction. This is expected and does not indicate that you have been banned or restricted due to disconnection.
A: When receiving a ban or restriction you will be disconnected from Destiny services and receive a general networking error as part of the process of applying the ban or restriction. This is expected and does not indicate that you have been banned or restricted due to disconnection.
Note: We are actively investigating reports of manipulation in Iron Banner and Trials of Osiris. Confirmed cases will result in restrictions or bans from Crucible playlists.
