5/29/2015
What is the cause of my Destiny connection problems?
Here are some steps that can help identify the source of connection errors you might be seeing.
Get to the source
- Turn off and unplug all networking devices other than your modem. Your network setup should be ONLY [Internet -> Modem -> Console] and any WiFi functionality for your modem should be turned off.
- Plug your console directly into the modem
- Ensure no other devices are plugged into the modem
No more issues?
- If you can play Destiny without seeing further network errors, it is possible that one or more of the unplugged devices was interfering with your connection to Destiny servers.
- You can try plugging in devices one by one to narrow down the source of this interference
Still seeing issues?
- Contact your ISP (Internet Service Provider). It is possible your connection with Destiny servers is limited.
- Check your NAT type. Refer to our NAT Guide for more information.
- Search Bungie Help.
