10/22/2015
Destiny Mobile Companion Application FAQ
Hello, and welcome to our Destiny Mobile Companion App FAQ!
Many issues that players face utilizing our application, such as an inability to see weapons or characters, can be quickly resolved by clearing the application cache.
If you have other questions, we have a few of our most frequently asked listed below!
What are the requirements for running the Destiny Companion App on my device?
iOS requirements: https://itunes.apple.com/us/app/bungie-mobile/id441444902
Android requirements: https://play.google.com/store/apps/details?id=com.bungieinc.bungiemobile
How do I clear the Cache of my application?
• iOS:
1. Tap the top left box on the front page of the application
2. Tap "Settings"
3. Tap "Application"
4. Tap "Clear Cache"
• Android:
1. From your device's Home Screen, enter the Settings application
2. Navigate to your "Downloaded" page/tab
3. Select "Destiny"
4. Tap "Clear Cache"
Why are my characters showing "Classified?"
Please ensure that your device is compatible with the Destiny Companion Application. You may not be able to view the 3D model of your character if your device is not compatible.
This can also be caused by an issue with your content database. To resolve this issue, attempt the following:
• iOS:
1. Tap the top left box on the front page of the application
2. Tap "Settings"
3. Tap "Application"
4. Tap "Delete Content Database"
• Android
1. Tap the top left box on the front page of the application
2. Tap "Settings"
3. Tap "Data Settings"
4. Tap "Update Database"
I'm having issues seeing my Friends on the Companion App
PlayStation: Not signing in through PSN means that you can't see your PSN friends. To circumvent this issue, sign out of the app, then sign back in through PSN.
If you're still unable to view your PSN friends list after signing in again, force stop the app, clear cached data, then retry.
