
BNGHelp4
[b][UPDATE 2/25/15] The 1.1.1 Update contains a fix for this issue. If you have not installed this update, please exit Destiny and re-launch to take the patch. If you are still encountering this issue after updating Destiny and following the troubleshooting guide, please let us know.[/b]
[b][u]PLEASE NOTE:[/u] This post is ONLY for the Redownloading issue. Please do not post offtopic as it pushes down posts of people who are still experiencing this problem; players that do this will be removed from the thread.[/b]
Hello all,
We have been investigating the issue where Xbox One players experience a re-download of a 76mb update every time they play Destiny. We have a few troubleshooting options that [b]we highly recommend players attempt in the order we present them[/b]:
[b]Check your internet connection[/b]
Are you on a wired or wireless connection? If you are on WiFi or mobile hotspots, we recommend using a wired connection to complete your installation, as sometimes this update is due to the connection failing or hiccuping during the update.
[b]Clear your cache[/b]
Clearing the console's cache has been the most successful way of getting out of this state. Please see below for more information as there are [b]two ways[/b] to clear the cache on your console. Once it is cleared it will resume your update.
-Launch Destiny on your console (Do not press A to play)
-At the sign on screen (the screen that prompts you “Press A To Play”) press and hold the following buttons for ~10 seconds, or until the game launches : Right Bumper (RB) + Left Bumper (LB) + down on the dpad
-[b]PLEASE NOTE:[/b] This button command should only be used on the “Press A To Play” screen
OR
-Completely shut your console off
-Go to Settings
-Go to Power & startup
-Press Turn Xbox off
-Once the console is completely off, unplug the power cord from the back of the console and let sit for ~5 minutes
-Power the console on and re-launch Destiny
[b]Re-launching the game after playing a different game[/b]
This issue could also be caused by game installs overlapping each other on your hard drive. Sometimes this can be sorted by simply closing Destiny and launch a recently played game (that is NOT Destiny). Please follow the steps below:
1. Launch Destiny
2. Close Destiny
3. Launch recently played/downloaded game
4. Play for a bit (20-30 minutes is recommended)
5. Close recently played/downloaded game
6. Launch Destiny
At this point, the update will pop up and follow through, and the issue should resolve.
Players who own the disc copy of Destiny have reported that their issue resolved after borrowing a friend's disc and attempting the update, or cleaning the disc. We realize this issue can occur with digital copies, and this solution may not be ideal.
[b]We are aware that these steps may not resolve this issue, and if none of these steps help then re-installing the game may work.[/b] Your progress and characters are saved server-side on your account, so you do not need to worry about losing progress if you uninstall. Please know that Bungie is investigating a report on people who cannot resolve this issue with the steps provided. We thank you for your patience as we investigate.
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TH3BACK2TABB3R
6/3/2015 11:57:12 PM PermalinkIt has been months since I have been able to play Destiny due to the error code Wasp coming up every time I try to update my game. I have gone on every forum imaginable and followed every step listed but nothing has fixed this issue. I downloaded the game off of the Xbox Marketplace and have reinstalled it countless times. I've done hard resets, cleared my cache, set up a wired connection, and even left it uninstalled for over a month in hopes it would work after such a long time. I've contacted Microsoft support about this and all they do is direct back to the forums here. -
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DoableLawyer330
4/26/2015 5:28:30 AM Permalinkfor over an hour now i have been getting kicked from Destiny. at 11pm cst me and some friends where playing the vault of glass when i got booted from the game. ever since then i have been getting error messages stating no internet connection when my xbox one is connected to internet, also constantly getting the marionberry error and the destiny servers are not available. i have reset my xbox one several times and have also reset my wifi router and internet modem and still cannot get on destiny. Destiny is the only game i am having issues with all other games work just fine. -
sNiping pEte97
4/19/2015 5:33:25 PM PermalinkTearfulhurdle76 is having marionberry error code constantly amd she has done everything the help page says. She has even called microsoft and nothing please answer she really wants to play destiny Thanks. -
DragonZero
3/28/2015 9:38:32 PM PermalinkI have done everything from uninstalling and reinstalling to resetting my playstation I keep getting error code wasp and it keep telling its installing all over again -
SemisweetCashew
3/25/2015 7:14:10 AM PermalinkI'm on Xbox 360 but it still has the same problem I've been trying to fix this but now it's deleting my content and add more onto my data transfer this is getting really annoying plz help me. -
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DrayBaynard
none of you suggested solutions work for me. this must be fixed asap or I will get a full refund. Video games cost real money and I don't appreciate being sold something broken -
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1 Reply -
Borsalino18
3/21/2015 2:12:06 AM Permalinki have pS4 and for second time in a week happens again error code marrionberry..and it happend again...and i cant launch destiny so how can i log off?? why this error happens again?? i enjoy and i like so much on playing this game but i cant cause of this error -
theshakedown18
3/17/2015 7:24:51 AM PermalinkHit or miss with me ran great field awhile but now the connection is terrible haven't been able to play in like a week -
TH3BACK2TABB3R
3/12/2015 8:55:44 PM PermalinkFor months now I haven't been able to play Destiny. I've uninstalled in multiple times, used a wired connection, and cleared my system cache but I am always given the error code "wasp" when I try to update the game. -
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itchycalf119464
3/10/2015 5:47:10 PM PermalinkSo just a question do you guys even care about the players and the issues your game and servers cause? -
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Gustavo89
I have been dealing with error code: Wasp since I installed game. The game is now installed but Error: Wasp keeps occurring . Please help. Thank you. -
trap4l1fe
3/4/2015 8:45:47 AM PermalinkI have a relative problem but concerning the ps4, everytime I try to launch destiny from ps4 home screen it continuously tries to download an update file stops and repeats over I need help I've tried to unplug ps4 router and reboot buy nothing seems to work HELP! !!! -
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beefcurtains549
2/28/2015 3:36:48 PM PermalinkGame tag - carebear 1084 Wireless Have done all steps suggested, without success still getting "wasp" -
M_A_C_P_M_C
3/2/2015 11:50:53 AM PermalinkI wanna Report Bungie for not letting me play tonight... LOL You guys hurry up if this issue is not fix toms give me a refund for my game and DLC's -
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