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Help and Support
- Festival of the Lost Guided Support and FAQ offer all available information on the limited-time event.
- For a list of issues we are tracking in regards of Destiny: The Taken King, please go here.
- Here you can find a complete list of changes in the most recent Destiny Update/Hotfix.
If the equipped rocket launcher already has a perk granting tracking abilities, neither the armor nor weapon perks will function properly. This will result in the rocket not having any ability to track targets.
We are aware, and currently investigating.
We are actively investigating a fix, and we thank you for your patience.
For a list of specific items, please follow the link above.
Sparrows, Emblems, and Shaders can still be obtained at Collections after a Character has been deleted.
- You may not have accepted or completed the next stage of the quest.
- The next stage of the quest was not available
- The next stage of the quest was abandoned from your quest list. This can be reacquired from your abandoned quest collection in the Tower.
- Weapons
- Armor
- Consumables
- Currency
- Materials
The following cannot be stored in your Vault:
- Glimmer
- Legendary Marks
- Quests
- Bounties
- Mission Items
A new version of the Demo will be available for download at a later date.
Reward packages are not sent to the Postmaster.
Upon ranking up a Faction/Vendor, please make sure to claim your Rewards Package before ascending another rank, or your previous package will be lost.
Once charged, this item cannot be transferred utilizing Bungie.net nor the Destiny Mobile Application.
Note: 10/15: These Runes are once again redeemable in game. Thank you for your patience.
In the meantime, if you participate in a Warsat Public Event, ensure that no more than six players enter the Capture Zone when completing the event.
- Make sure your consumable inventory isn't full, as "sitting on" many Ammo Synthesis stacks may have to do with the issue.
- If your consumable inventory is looking full, place some Ammo Synthesis stacks in your Vault to help prevent the above-mentioned issue.
- Your character must be alive and actively in game for an Ammo Synthesis to replenish your ammo. If you use an Ammo Synthesis in the Tower, a loading screen, or while your character is not alive, you will not receive any replenishment of Ammo.
In order to complete quest specific quantity requirements, all Fragments must be found on that specific character.
The Abandoned Quests Collection is meant for players who want to complete quests that they have previously abandoned. Some players who completed quests prior to September 8th, 2015 may find that these quests are offered again via the Abandoned Quests Collection despite having already been completed.
Click the title above for more information.
A new version of the Demo will be available for download at a later date.
Bungie will not be making any comment to assist players in the troubleshooting of requirements to unlock new gear.
If you are looking for help in regards to these requirements, please visit the Destiny forum.
We recommend utilizing Master Rahool, as players have the ability to lose packages when achieving multiple ranks without acquiring their package.
If you are having trouble signing into PSN please go here to check the status of PlayStation Network. You can also check for updates at @AskPlayStation.
- Power cycle your router
- Secure a wired connection when downloading updates
PlayStation Network Status:
- Power cycle your router
- Secure a wired connection when downloading updates
Faction icons do not display unless a character has pledged allegiance to the faction.
If allegiance has been abandoned, the reputation icon will not display until allegiance is pledged again.
If an Exotic Faction Class item is equipped when a pledge is abandoned, all benefits will be lost. This can be identified by the class item appearing grayed out within a character's inventory.
We are actively investigating a fix, and we thank you for your patience.
If character Materials inventory area is full, items will not appear in the loot stream.
All Hadium Flakes collected while having a full inventory will be sent to the Postmaster in the Tower.
Players must use this weapon against Hive targets to complete this test weapon.
1. Open the username drop down menu on the top Navigation bar
2. Click the Settings tab
or
1. Open the notifications globe on the top Navigation bar
2. Click the Settings icon on the right-hand side of the Notifications panel
If you're using the Companion mobile app:
1. Touch the Menu Panel on the left of the app Home page
2. Navigate down to the Settings button
3. Touch the Notifications button (on Android: this button is under the "Account Settings" option)
- Setting up a PassKey for Xbox One
- Setting up a Passcode for PlayStation 4
- Setting up a Login Password for Xbox 360
- Setting up a password to launch games on PS3
- If you use the Share Play feature for PlayStation 4, please see this article
Every Bungie Weekly Update concludes with a featured video created by the community. If you would like your video considered for Bungie's "Movie of the Week", follow these steps:
- Create a video featuring Destiny gameplay, commentary, or fan art
- Upload your work to YouTube
- Create a submission for the Community Creations page
- Enter "Movie of the Week Submission" in the description field
To get your Founder status back, instruct the current Founder to promote you to Admin, and temporarily demote the rest of the Admins, leaving you as the only Admin. Have the current Founder leave the Group to pass the Founder status to you. You can then let them back into the Group, and promote all of your Admins again.
- You may not have accepted or completed the next stage of the quest.
- The next stage of the quest was not available
- The next stage of the quest was abandoned from your quest list. This can be reacquired from your abandoned quest collection in the Tower.
If you have already completed The Black Garden mission but did not receive a reward, you will need replay the mission and then allow the timer to expire. Once you return to orbit, the reward should be in your inventory.
This will be resolved in a future update. Please stay tuned to @BungieHelp for future updates.
If you are playing the Vault of Glass Activity during the weekly reset, your completion will apply to the new week.
Please note, we are aware of an issue where some Judgment's Grant packages are not showing up. This issue occurs when players let the rewards packages from each week sit in Variks's vendor screen.
Raids are six-player co-op missions that can take several
hours to complete. As such, Raids can be paused and resumed at another time
provided the Fireteam leader is the same player throughout the Raid. However,
Raid progress is counted over the course of a week and is reset every Tuesday morning
at 9:00 AM UTC.
If you are participating in a Raid, be sure to complete it
before the reset time in order to receive loot and experience from the Raid.
The following link can assist with converting UTC to your local timezone.
Please click the title above for more information on ways you can retrieve your items.
The current solution is to switch out armor to be level 24, enter an activity and promptly return to Orbit. You will then be able to see the Starmap video when launching into the Vestian Outpost.
If you have received this verification email, please take a moment to follow the instructions provided in the email.
http://support.xbox.com
https://support.us.playstation.com
- • Maximum stack size in your Inventory is 5
- • Maximum stack size in your Vault is 5
- • If your Inventory stack is full, any additional keys may not go to the Postmaster
- • You are guaranteed (1) key from Petra in the reef, when turning in your first bounty after weekly reset.
Sometimes this occurs when navigating our website and can
correct itself on its own. If this page keeps appearing, please report this to
the Bungie Help #BnetIssues forum and provide information on what you were doing
when this occurred.
If you cannot access Bungie.net at all due to this issue, please email [email protected] .
Please note the email provided is only for issues regarding
the website or companion application and we will not send our replies through
that specific address.
Clan features can only be enabled after a valid clan tag has
been saved. In order to see these options, go to the "About" section of the Clan admin tools and enter a valid clan tag–valid tags are 1-4 characters
long, alphabetic only.
For these Bounties, you will need to deal damage to the Boss within the last 30 seconds before the Boss is killed in order to receive credit for completing the Bounty.
Additionally, we are aware that the White Nail perk is not activating when targeting Fallen Walker legs. We apologize for the inconvenience.
For a list of specific items, please follow the link above.
Sparrows, Emblems, and Shaders can still be obtained at Collections after a Character has been deleted.
Clan tags may not show up due to
privacy settings. There is an existing conflict of privacy settings if the player
has their tag(s) set as hidden and the clan’s membership is
set to require approval. You will need to follow a few steps to have clan tags
visible. Please click the title above for more information.
Bungie does not recover manually deleted characters or items.
If your character is missing and you did not personally request the deletion, please visit our Account Security Guide to help protect against unauthorized access: https://www.bungie.net/7_How-can-I-keep-my-account-safe/en/Help/Article/12718
http://support.activision.com/Atvi_warranty_returns. Please click the title above to see more information.
- House Banners
- Silken Codex
- Axiomatic Beads
- Network Keys
- Royal Amethysts
To learn how to resolve this issue, click the title above.
- Exit to the dashboard and then return to the game.
- Exit to the dashboard, quit the game, then restart the game.
- Shut down your Xbox One for 30 seconds then reboot.
If the equipped rocket launcher already has a perk granting tracking abilities, neither the armor nor weapon perks will function properly. This will result in the rocket not having any ability to track targets.
We are aware, and currently investigating.
Using a special melee on an enemy will deplete both charges.
We are aware of this issue, and currently investigating.
For more information, follow the link above.
- Weapons
- Armor
- Consumables
- Currency
- Materials
The following cannot be stored in your Vault:
- Glimmer
- Legendary Marks
- Quests
- Bounties
- Mission Items
We are aware of this issue, and currently investigating.
In some languages, this perk incorrectly shows "Shots" as the requirement.
We apologize for the inconvenience.
Players must log into Destiny on their console to move this weapon to the Vault or other characters.
- Players can be teleported into Vex Timegates with the detain bubble active.
- Minotaur’s health and shield regenerate after being struck by the relic.
- You'll see a brief loading screen, then load back into the match in the "Guardian Down" state
- You'll suddenly appear in a "Guardian Down" state with no death screen
- All status effects and impermanent objects (eg: Scorch Cannon) may be removed from the game world when your connection is re-established
If character Emblem inventory is full, Wolfsgrin will not be sent to the Postmaster at the Tower, or appear at the Emblem Collection Kiosk.
Please ensure there is space in character Emblem inventory when completing this quest line.